Students explore the four segments of the industry and learn how they each interact with one another and are interdependent on each other to thrive. Students are also introduced to business structure and how different businesses are designed. Students concentrating in this program area continue to research and analyze department functions and interfacing levels within a department. This training prepares students for future employment or postsecondary education opportunities. 

Students are provided experiential simulations and real-world professional role plays in specific customer service practices, supervision & leadership principles, and the theories that form a basis for success in a hospitality industry business. Students concentrating in this program area continue to research and analyze department functions and interfacing levels within a department. This training prepares students for future employment or postsecondary education opportunities. The focus will be on how different departments operate within the hospitality industry and how they interconnect with one another. 

During this year, students will explore personnel supervision. They will engage in their studies from a management perspective which will focus on teaching and training newer students as well as beginning to control the daily operational functions of a business. Students are instructed from the simplest of professional etiquette tasks and processes while observing and practicing experiential simulations and real-world professional role plays in specific customer service practices. 

Students will venture further into the management level of their studies. They will begin to focus more so on managing the operational side of hospitality businesses such as pricing, menu development and human resources. In year four, the teacher’s role shifts more into a trainer and guide, as the student begins to work more independently and take on more tasks as a leader. They will continue to work with underclassmen and train them on their journey through the program as well as planning for their post secondary.